Privacy Policy

Last Update: Jan. 1, 2025

At Roadmen Auto, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our website, membership program, and related activities.

1. Information We Collect

We collect the following types of information:

  • Personal details: such as your name, email address, and phone number when you register as a member or contact us.
  • Vehicle information: including registration details submitted for membership verification.
  • Payment information: processed securely through trusted third-party payment gateways.
  • Usage data: such as IP address, browser type, and pages visited on our site (via tools like Google Analytics).

2. How We Use Your Information

Your data helps us to:

  • Process and verify membership applications.
  • Communicate about upcoming events, runs, and updates.
  • Provide personalized experiences and exclusive member benefits.
  • Improve our website performance and user experience.
  • Comply with applicable laws and security regulations.

We will never sell, rent, or trade your personal data to third parties.

4. Payment and Refund Policy

All payments for membership and services are processed securely.
If a membership application is not approved after vetting, a refund of Ksh 6,400 is issued (out of the Ksh 7,000 registration fee).

Refunds for other services will be handled according to our event and service-specific terms.

3. Membership Verification

During registration, Roadmen Auto verifies vehicle ownership details with NTSA records to ensure authenticity.
This process is purely for security and community integrity — no sensitive data is shared or stored beyond verification purposes.

5. Data Security

We use modern security measures (SSL encryption, access control, and secure hosting) to protect your personal information.

However, while we strive to safeguard your data, no online platform can guarantee absolute security.

6. Use of Cookies and Analytics

Our website uses cookies and Google Analytics to collect anonymous statistics that help us understand visitor behavior and improve our content.

You can disable cookies in your browser at any time.

7. Sharing of Information

We may share necessary information only with:

  • Payment processing partners for secure transactions.
  • Government authorities when required by law.
  • Trusted service providers assisting with operations (e.g., email delivery, analytics).

All third parties are bound by confidentiality agreements.

8. Your Rights

As a user, you have the right to:

  • Access and update your personal information.
  • Request deletion of your data (subject to membership status and legal requirements).
  • Withdraw consent to receive communications from us.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy, reach out to:

info@roadmenauto.com

FAQs

We value your privacy. All member and event data is stored securely and used strictly for operational or communication purposes.
We do not share personal data with third parties without consent.

Yes. We use cookies and tools like Google Analytics to improve website experience and analyze engagement. You can disable cookies in your browser settings if preferred.

We encourage all members to report misconduct or unsafe practices immediately to our event coordinators or via the official Roadmen support email.

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Try clearing your cache or using a different browser. If the issue persists, email our tech support via the Contact page.

Yes. You can request data deletion or account deactivation on your Account page.